Support

Email BTG.Support@prokraya.com.

Include

• What you called, with the method and path, and what you expected.
• The X-Request-ID response header, if the call reached the Portal API. It lets us find the exact request and its Audit ledger entries.
• The status code and the detail (or error) in the response.
• The time, with your timezone.
• Which API: Gateway, Ingest or Portal.

Never include

• A gateway key, sensor token, ingest token, session token or password. If you pasted one, revoke it and create a new one.
• Your model provider key.
• Unmasked prompts or customer data.

Before you write

• Errors, limits and idempotency covers every status code.
• A 200 from the gateway with X-Bairav-Blocked: 1 is a policy decision, not a fault. See the gateway quickstart.
• A 404 can mean the record is in another tenant.